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Q. Is the ordering system secure?
A. Absolutely. The Idea Spectrum ordering system uses 128 bit SSL security and the transactions are processed through Authorize.net, one of the largest online payment services in the world.
Q. Which product contains the most features?
A. The product with the most features is Realtime Landscaping Pro. Realtime Landscaping Pro contains not only the full 3D design capabilities of Plus and the photo landscaping capabilities of Photo, but also support full swimming pool, sprinkler, and water garden design.
Q. My credit card is being declined; why is it not processing?
A. When a credit card is declined, it is usually because your bank is rejecting the transaction. Please check your card information and expiration date for accuracy, and contact your bank if the problem persists.
Q. The software is asking for an activation code. Did I receive one? If so, where is it?
A. A personal activation code is required to start using the Realtime Landscaping software. An activation code is emailed to you as soon as your purchase is completed, as well as recorded on the receipt that accompanies the mailed package. If you are having trouble locating the activation code in your e-mail, you may check your junk mail, spam, or bulk folders. If you are unable to locate your activation code you may call our toll-free technical support number 1-866-894-4332 during business hours and we will give your activation code over the phone.
Q. Will I have to pay sales tax? If so, what is the tax rate?
A. There is no tax on purchases made outside of Washington State. Orders within Washington State are charged an 8.8% sales tax, in compliance with Washington State laws.
Q. When will my product be shipped?
A. Our goal is to ship every product within one business day of your purchase. |
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